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Terms & Conditions
Noosa Florist is open for orders & deliveries from 8.30 am to 5pm Monday to Friday, 8.30am to 2pm Saturday Closed Sunday (with the exception of Wedding and Functions) Extended trading hours over the holiday period.
Ordering What is the deadline for same day delivery? Orders for delivery within the Northern Sunshine Coast area Monday to Friday must be received by 1pm to ensure same day delivery. Orders for Saturday must be placed before 10 am. Please call Noosa Florist for last minute orders (+61 7 54473628) Orders for delivery to southern Sunshine coast and some Hinterland residences must be placed day before delivery. Customers will be notified of any additional fee prior to delivery. We ensure that all deliveries reach business addresses (provided accurate company names and contact numbers have been given) by 5pm. Orders to residential addresses will be delivered up until 7pm.
How do I know if you received my order? If you do not receive an email confirmation, your order has not been processed. Please contact Noosa Florist by phoning (+61 7 54473628) or email sales @noosafloirst.com Noosa Florist is satisfied with the integrity of the order.To avoid delays with processing your order, please ensure your credit card number is accurately entered into our secure online ordering system. We will endeavor to contact you as soon as possible if there are any issues, however please be advised that your order cannot be dispatched until payment has been confirmed. It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect Noosa Florist will not refund.
Will my order look exactly the same as the arrangement pictured? There may be instances where flower substitutions may be necessary. Customers can be assured that in these instances the arrangement delivered will closely resemble the one featured on our website. Flowers/Plants are seasonal and subject to availability on the day of delivery. Hamper items are subject to availability on the day of delivery. Containers are subject to availability on the day and may be substituted.
Tips when choosing Flowers Does the recipient have a favourite flower or colour that would suit their personality, age, style or home decor? E.g. Modern lush tropical or classic style.Grandma may prefer a garden style pretty posy. A new busy Mum, fresh flowers in a special container, glass vase display or ceramic pot. Wildflowers or bold modern tropical’s for a male presentation bouquet.
Special container presentation. Flowers presented in our special containers, ceramic pots and glass vases are delivered ready for display. The flowers do not need to be transferred to a vase. Our special containers are ideal for: Setting off your floral presentations, All special occasions and celebrations Work/office & hospital deliveries To reuse/keeping forever
Customise Orders We can make up anything to your own instructions.Why not choose something on our online shop and simply advise what you want added or substituted, e.g.' with purple and yellow flowers including sunflowers', 'tropical feel with long stems including bamboo' or 'simple & stylish white lilies with lush foliage and dogwood sticks'. Please call 07 5447 3628 or email sales @noosaflorist.com
Delivery Normal flower delivery hours for Noosa Florist are between 9am & 6pm Monday to Saturday.
Where do you delivery? Noosa Florist delivers to Northern Sunshine Coast, Noosa hinterland. Please Check Delivery. Noosa Florist is a member of Interflora and a member of the Petals Flower Network as well as having a number of affiliations with florists around Australia. Noosa Florist also has a network of affiliates around the world and can deliver flowers to almost anywhere in the world... If you would like to place an order elsewhere (i.e. Gold Coast, Brisbane, interstate or overseas), please phone Noosa Florist directly on 07 5447 3628.
Need Flowers delivered today. For same day delivery, orders must be placed by 1pm Monday to Friday and by 10 am Saturday. Noosa Florist is closed on Public holidays we will delivery your flowers or gift the next business day. For last minute orders please phone 07 54473628
Can I request a specific delivery time? Noosa Florist cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it. All orders to businesses will be delivered by close of business given that correct delivery details have been supplied. Additional fees may apply. Noosa Florist will do its best to have your arrangement delivered at the requested time.
Do you ring the recipient prior to delivery? You can request us to call the recipient prior to delivery by sending an email. Depending on the delivery address we sometimes need to contact recipient to confirm a delivery time. All deliveries to hospitals and Funerals are confirmed prior to delivery.
What happens if no one is home when my order is delivered? Depending on the circumstances, one of the following may occur:The recipient will be called to obtain instructions as to where the delivey maybe left or the arrangement may be left at the recipient’s front door or back door if: Requested to do so by the sender or if our courier deems it safe to do so. Alternately, if there is nowhere safe or protected to leave the order or the weather conditions are unfavourable then a calling card will be left on the recipient’s door or in their letterbox requesting they phone Noosa Florist and arrange a convenient time for re-delivery. Charges maybe incurred for re-delivery. You will be notified of any additional charges.
What happens if the delivery details supplied are incorrect? Noosa Florist will attempt to find the correct address. If the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered, Noosa Florist will contact the customer and the address is incorrect, then if the flowers are recovered, Noosa Florist will contact the customer and additional charges may apply for re-delivery. However, it the flowers are delivered to an incorrect address and are not recovered, Noosa Floriat cannot accept any responsibilty for such loss. It is the obligation of the customer to supply accurate information. Phone numbers must be supplied for all deliveries.
Payment Details What is the currency of the prices shown? All prices quoted are inclusive of GST (local taxes) and all prices are quoted in Australian dollars.
What methods of payments are acceptable? For online orders we accept VISA, MasterCard. For American Express, Diners Club and bank transfers please phone Noosa Florist 07 5447 3628 (Diners Club 3% charge) EFTPOS and cash payments are accepted for in-store purchases only. What in my credit card is declined? Flowers will not be dispatch until payment has been made. We will contact you ASAP.
Fresh Flowers are Fragile It is important to keep in mind the vulnerability of flowers. Weather conditions such as heat, wind, direct sunlight and rain along with other environmental influences such as air conditioning, heating and pollution will affect the condition and life of fresh flowers. We provide care instructions with all flower orders, which should be followed to increases the life of the flowers. While we take every effort to ensure the quality of our fresh flowers and foliage, there may be influences or circumstances beyond our control, which may affect the product. Please be sure to contact us as soon as possible should you have any concerns about the quality of our product.
Caring for Flowers Fresh flowers last for any period between a few hours and a few weeks, depending on the type of flowers brought and how well they are cared for in the home. By following a few simple rules however, the life of cut flowers can be extended and your enjoyment of them can be increased.Here are a few basic inexpensive techniques that will achieve the aim of maximizing the vase life of good quality flowers.
Use a clean vase. Clean a dirty vase by filling with warm water, adding a teaspoon of bleach and letting them stand for three hours.
Strip all leaves from the part of the stem placed under water. Leaves contain bacteria and fungi that will quickly proliferate and foul the water.
Cut stems underwater and at an angle. Cut stems at an angle with a sharp knife or secateurs while submerged. Avoid blunt scissors these will damage the base of stem and prevent water uptake. Cutting at an angle also prevents stem from sitting flat on the bottom of the vase and thereby inhibiting water uptake.
Place flowers in the vase. Make sure stems are NOT jammed into the vase and that ends of stems are not squashed against the bottom of the vase.
Choose display site carefully. Keep flowers away from direct sunlight and other sources of heat, such as heaters, lamps or television sets. Avoid draughts and never place flowers neat ripening fruit. The latter is a source of the gas ethylene and accelerates aging in flowers.
Change vase water regularly. Vase water shoul d be changed every two days. At the same time, re trim stems by cutting 1 to 2 cm off the ends. Remove dying of damaged flowers and leaves. This prevents flowers becoming contaminated by ethylene gas emitted by dying flowers. __________________________________________________________________________________________________________________________________________ |
